Exchange Policy

LET US MAKE IT RIGHT!

  •       All returns are for exchanges or online store credit only-no refunds, no exceptions. Store credits can be used at our online store at www.btrue2uboutique.com
  •       Our inventory changes very quickly, so exchanges for different sizes are on a first come, first serve basis. We cannot guarantee your item will be in-stock.
  •       All exchanges must be delivered to B True 2 U Boutique and postmarked within 14 days of receiving the merchandise.  After 14 days, there is nothing we can do.
  •       All merchandise MUST HAVE tags attached, be unwashed/unworn, no stains, no animal hair & CANNOT smell of smoke. All items must be returned in original condition.
  •       It is YOUR responsibility to pay for shipping back unwanted merchandise to us.
  •       Original shipping charges will not be refunded or credited back.
  •       All jewelry and hats cannot be returned for hygienic purposes. No exceptions.
  •       All sale merchandise is FINAL SALE. No exceptions.
  •       All purchases for gift cards are final sales & cannot be returned or refunded. All gift cards can be used online at www.btrue2uboutique.com

 

WHERE DO I SEND EXCHANGES/RETURNS TO?

  •       B True 2 U Boutique 7752 N. 107th Street Omaha, NE 68122
  •       For your protection, please retain your proof of delivery for your returns, as we are not responsible for any items lost/stolen thru the USPS, Fed Ex or UPS.

 

DEFECTIVE MERCHANDISE?

  •       In the unlikely event that you receive defective merchandise, you MUST notify us within 3 DAYS of receiving merchandise at 402-208-7331.
  •       Email photo of defect to btrue2u.info@gmail.com within 3 days of delivery.
  •       After 3 days, there is nothing we can do for you. No exceptions.

 

 HOW & WHEN WILL I GET MY STORE CREDIT?

  •       Within 3 days of B True 2 U Boutique receiving your return merchandise, we will inspect & will process your return.
  •       Within 3 days of B True 2 U Boutique receiving your return merchandise, you will receive an email with your store credit with the amount.
  •       Store credits for returns will be sent to the email that was used to make the original purchase.
  •       Store credits never expire and can only be used online at www.btrue2uboutique.com